Privacy Policy
Last updated: MARCH 2026
How we handle personal information
This page explains what information we collect, why we collect it, how we use it, and the rights you have in relation to that data.
1. Introduction
FamilyAmour ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our supervised child contact services.
2. Information We Collect
We may collect and process the following personal information:
- Names and contact details of parents, carers, and children
- Information about family circumstances and case history
- Court orders, solicitor correspondence, and legal documents
- Session records and observation reports
- Safeguarding information and risk assessments
- Payment information where applicable
3. How We Use Your Information
We use your personal information to:
- Provide supervised contact services
- Assess suitability and plan sessions
- Prepare observation reports where required
- Comply with safeguarding obligations
- Communicate with relevant professionals
- Process payments and maintain records
4. Legal Basis for Processing
We process your personal information on the following legal bases:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent where specifically requested
5. Data Sharing
We may share your information with courts, legal representatives, social services, safeguarding authorities, and other professionals involved in the case. We will not share your information with third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or damage.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and safeguarding requirements.
8. Your Rights
Under data protection law, you have rights including access, rectification, erasure, restriction of processing, data portability, and objection to processing.
9. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at hello@familyamour.co.uk.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.